Reset Room limited and its group companies, Reset Room International, (together “we” or “us”) are committed to protecting and respecting your privacy. This policy (together with the Terms and Conditions of Use and any other documents we refer to in this Policy or the Terms and Conditions of Use) explain how we use your personal information and who we share it with. Please read carefully.

Any updates to our privacy policy will be posted here, and your continued use of our Reset Room website, app, or facilities means you accept any changes. We recommend checking our Privacy Policy and Terms and Conditions of Use regularly to stay informed of updates.

What information do we collect about you?

We may collect and process the following data about you (“your information”):

Information you submit online via our website or app when registering or logging in.
Any correspondence you email to us or send through other channels.
Details of your visits to our site and the resources you access.
Traffic and communication data.
Heart rate metrics if you use our heart-rate monitoring technology during sessions.
Purchase history.
Workout history and booking details.
Credit card information if you link a card to your customer account.

How will we use your information?

We use your information to:

Present our site content effectively for you.
Support internal purposes like quality control, reporting, site performance, system administration, and evaluating site use to improve services.
Notify you about service changes.
Provide information, products, or services you request or might find interesting (with your consent).
Create reports for marketing and communications and fulfill contract obligations (including processing payments and booking your place in Reset Room classes).
Enable participation in interactive features on our site or app when you choose.

We may monitor site use and record your email, IP address, operating system, and browser type for system administration and aggregate reporting to advertisers. This data is statistical and does not identify individuals.

We retain your information only as long as legally allowed and may remove your details from our systems upon request.

Cookies

We may use “cookies” to collect information and track your use of our site. Cookies are small data files that help us improve your browsing experience on our site.

Marketing

With your consent, we may use your information to send marketing communications you request or might find interesting via SMS, email, push notifications, or phone, based on your preferences.

Existing customers may receive emails or SMS about similar products and services unless they opt out.

New customers will be contacted by phone, email, or SMS only with consent.

To opt out, please tick the relevant boxes when providing your information or contact us anytime to stop marketing communications.

Where Do We Transfer Your Information To?

We do not transfer or store your information outside the European Economic Area (“EEA”).

Who Do We Share Your Information With?

We may share your information with companies in our group.

We may also share your data in these cases:

If we sell or buy a business or assets, sharing data with prospective buyers or sellers.
If our company or assets are acquired by another party, your information will be transferred.
To comply with legal or regulatory requirements.
To enforce our terms, protect rights, property, or customers.
For fraud protection and credit risk reduction by exchanging information with other organizations.
With third parties providing services to us.

Except as described here, we won’t disclose your personal information to others.

How do we keep your information secure?

Your information is stored on secure servers. Payment transactions are encrypted. If you have login details, keep them confidential and don’t share them. If you suspect someone else knows your login, contact us immediately. See our Terms and Conditions of Use for more.

Internet transmission isn’t completely secure. We follow procedures and legal requirements to protect your data but can’t guarantee security during transmission. Once received, we use strict measures to prevent unauthorized access.

Our site may link to other websites with their own privacy policies. We aren’t responsible for those sites or their policies. Please review their policies before submitting information.

Your rights

You have the right to access your information and to ask us not to process or share it for marketing. You can opt out by ticking boxes on forms or contacting Reset Room International Head Office anytime.

If you have complaints about our use of your data, you can contact the Information Commissioner’s Office.

How to contact us

Questions or requests about this Privacy Policy are welcome via our contact page or in writing to:

Reset Room International Head Office, WeWork, No.1 Spinningfields, Quay Street, Manchester, M3 3JE